I got ripped off i was told $1700 for a full overhaul and when i went to pick it up they said $2700 drove truck 60 miles and it doesnt drive over 70mph i feel so disappointed doing disaster relief from Hurricane Laura in Lousiana and i get taken advantage of in Texas thanks alot
Jeremy, We apologize for the confusion in the price quoted to overhaul the transmission on the 1999 Ram 3500. You agreed that you were initially quoted a price range of $1,900 to $2,500, over the phone, depending on the internal damage found after the transmission was removed from the vehicle and inspected. We are baffled how you could have thought that the actual repair price would be less than the $1,900 after we found extensive internal hard part damage resulting from continuing to drive the vehicle after the transmission began to operate improperly including driving from Lake Charles, LA to Beaumont, TX. Due to the extensive damage, the full retail price for the transmission repair actually came to $3,288.70. We treated the vehicle as a fleet vehicle because you were using the vehicle as a company vehicle in your tree service. Fleet vehicles receive a parts and labor fleet discount of 15% which resulted in a $567.72 discount. The manager even showed you the rough estimate sheet which showed the price of $2,700 that he was reading when he quoted you the final price over the phone. The truck was driven after the repairs were completed and given a 45 mile final test drive at speeds up to 80 MPH. The causes for the truck not going over 70 MPH are likely an engine performance problem due to the 21 year old age of the truck or the gear shift lever was moved to the '3' position instead of the 'D' position thereby not letting the transmission shift into overdrive.
- Mr. Transmission - Milex Complete Auto Care - Beaumont #507